
Bree
I am always having to reset my password because it "expired". I just reset my password 2 weeks ago, tried to login and it said my password expired again. So I'm trying to reset it so I can make a purchase, but the email still hasn't come through. Also, app is buggy when something may or may not be out of stock - I say that because sometimes I can add the item that's in stock, sometimes (most times) I can't. It pulls an error message.
13 people found this review helpful

Kait
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I do love the store, but the app needs serious work. I have had so many issues. in the past, it would show OTHER peoples' accounts (only names, points, etc) in the top banner instead of mine. everytime I refreshed, it was a new one. It will crash on me, log me out mid-use of the app, make me re-login several times, experience various errors that prompt messages, etc. I will continue shopping with them, but the app is poor. I will start tracking my points in case they don't add up correctly.
3 people found this review helpful

S Mowatt
There is ALWAYS something wrong with this app. It doesn't load properly, you can't look up past orders, etc. I won't stop using bc I love their clothes and the fit, but geez plz make it user-friendly without glitches. Otherwise, just get rid of it completely, and I'll just use my laptop. It's super inconvenient and frustrating. *One more thing - I was in NZ for a month in '22, and now it won't reset to the USA, so I don't get points when I order. Not a train smash but annoying.
31 people found this review helpful